Part 1
The 5 rules of better feedback
The principles behind feedback that drives improvement, not just satisfaction scores.
Ask questions that uncover insight, not just ratings.
Choose answer formats that produce actionable data.
Design surveys around outcomes, not opinions.
Part 2
End-of-course questions to use and adapt (10 questions)
A practical set of questions designed to help training providers understand:
Learner readiness: Can delegates actually apply what they learned?
Instructor performance: Actionable insight for improving delivery
Training value: Evidence that supports client reporting, reviews, and business growth
Part 3
The impact follow-up (3 questions)
The 4-6 week check-in that reveals what happens next.
Measuring knowledge application over time
Identifying barriers to implementation
Demonstrating longer-term training impact
